Return & Refund Policy

At zazin Ade, your satisfaction, trust, and confidence in our wellness products mean everything to us.
We proudly stand behind the quality of our wellness and recovery devices, designed to support your comfort and self-care routine.

If for any reason you’re not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery — simple, clear, and hassle-free.

✅ Return Eligibility

To be eligible for a return, please ensure that:

  • The item is unused and in its original condition

  • All original packaging, labels, and accessories are included

  • You have a valid proof of purchase (order confirmation or receipt)

⚠️ Important: Returns sent without prior approval cannot be accepted.
Once your return is approved, we’ll provide clear, step-by-step instructions to complete the process.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Our support team will promptly resolve the issue by arranging a replacement or issuing a full refund — at no additional cost to you.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Used or opened wellness devices

  • Items showing signs of wear, damage, or modification

  • Personalized or custom-made products

  • Clearance or final-sale items

🔄 Exchanges

If you wish to exchange an item for a different model or variation, we recommend returning the original item first.
Once your return is approved and refunded, you can place a new order to ensure fast and accurate delivery.

🇪🇺 EU Customers — Right of Withdrawal

If you are located within the European Union, you are entitled to a 14-day cooling-off period.
During this time, you may return any unused product for a full refund — no explanation required.

Conditions:

  • Product must be unused and in original packaging

  • Proof of purchase is required

💰 Refunds

Once we receive and inspect your returned item, you will receive an email confirmation.
If approved, your refund will be issued to your original payment method within 10 business days.

🕒 Please note: Processing times may vary depending on your bank or payment provider.